Consultant Service (10 hours)

    S$ 1,200.00 S$ 1,200.00 1200.0 SGD

    S$ 1,200.00

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    Consultant Service (10 hours)
    Hourly support
    • Unlimited offline support / helpdesk/ phone/ emails
    • Database Restore
    • Customization
    • Migration of data
    • Update software patch
    • Assistance on configuration and setting
    • Access rights
    • User Helpdesk support
    • Knowledge management (Application Training).
    • Co-ordination with customer internal IT administer, reporting and consulting.
    • All in-scope activities shall be supported 8hrs x 5 days off-site via Helpdesk portal
    • Hardware procurement / hosting are optional components.
    Please note:
    1. Any on-site support that is required is chargeable at Minimum 3 hours engagement
    2. Any other services outside the above-listed services scope will also be chargeable at S$960 per man day or S$120 per hour
    Helpdesk and Software Support Coverage
    Technical Support coverage is as follow:
    Customization
    Data migration
    Training
    system setup/configuration
    Level Coverage
    Standard Subscription Monday to Friday, 9am – 5pm (GMT +8.00 Singapore) next business
    day response.
    Classification of Severity Levels support apply